Refund policy
Last Updated: October 29, 2026
VB Health is committed to providing a clear and straightforward shopping experience. This policy explains the procedures for requesting returns, refunds, and exchanges for orders placed through our online store.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To be considered for a return, items should be unused, in their original condition, and accompanied by their original packaging where applicable. Proof of purchase or an order confirmation may be requested.
Certain items may be subject to return restrictions where permitted by applicable law. Any applicable restrictions will be communicated before purchase where required.
This policy does not limit any mandatory consumer rights.
2. How to Request a Return
To begin the return process, contact our customer support team at:
Email: josephinetransouwr411@gmail.com
Please include your order number, the item you wish to return, and a brief explanation of your request.
If the item arrived damaged, defective, or incorrect, please include a description of the issue and photographs where available.
Our team will review your request and provide instructions regarding the next steps. Please obtain return instructions before sending an item back.
3. Return Review
Returned items may be inspected after receipt to determine whether they meet the applicable return conditions.
We will notify you of the outcome of the review and explain any available options in accordance with this policy and applicable law.
4. Refunds
If a return is approved, the refund will generally be issued to the original payment method.
Refund processing begins after the return has been reviewed and approved. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
If an approved refund has not appeared within the expected processing period, please contact us for assistance.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by VB Health.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact josephinetransouwr411@gmail.com.
Include your order number and a description of the issue. Supporting photographs may help us assess your request.
We will review the circumstances and work toward an appropriate resolution in accordance with applicable law.
6. Return Shipping
For returns resulting from a change of mind, customers are generally responsible for return shipping costs unless otherwise required by law or agreed upon by VB Health.
If your request relates to an incorrect, damaged, or defective item, please contact us before arranging return shipping so we can advise you on the appropriate procedure.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation may not be available once an order has entered processing or has been dispatched. If cancellation is no longer possible, you may request a return in accordance with this policy and applicable law.
8. Exchanges
Exchange requests are subject to product availability and the circumstances of the request.
Please contact our customer support team before returning an item for an exchange.
9. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace consumer rights that apply under mandatory provisions of applicable law.
10. Contact Information
For questions about returns, refunds, or exchanges, please contact:
VB Health Customer Support
Email: josephinetransouwr411@gmail.com