Shipping policy

Last Updated: October 29, 2026

VB Health provides shipping information to help customers understand how orders are handled and how delivery-related questions are addressed.

This policy describes our general order processing, shipping, tracking, and delivery procedures.

1. Order Processing

Orders are prepared for shipment after payment confirmation and any necessary order verification.

Processing times may vary depending on product availability, order volume, holidays, and operational requirements.

An order confirmation does not necessarily mean that the package has been dispatched.

2. Shipping Destinations

Available shipping destinations and methods depend on the options offered through our online store.

Customers should confirm that their shipping address is complete and accurate before submitting an order.

If a selected destination cannot be served, we will contact the customer where appropriate to discuss available options.

3. Delivery Estimates

Delivery estimates, when available, will be communicated through the relevant product information, checkout, or order notifications.

Actual delivery times may vary depending on the destination, shipping method, carrier operations, customs processing, weather, public holidays, and other circumstances.

Delivery estimates are provided subject to the terms communicated at purchase and applicable law.

4. Shipping Fees

Applicable shipping charges will be displayed during checkout before payment is completed.

Any shipping promotion is subject to the conditions communicated with that offer.

Customers should review the final order summary to confirm the selected shipping method and total amount payable.

5. Tracking Information

Tracking information will be provided by email when available.

After dispatch, the shipping carrier may require additional time to register the shipment and update tracking details.

If tracking information is unavailable or remains unchanged for an extended period, please contact josephinetransouwr411@gmail.com with your order number.

6. International Shipping

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Applicable requirements and payment responsibilities depend on the shipping arrangement and local regulations.

Customers should consider any destination-specific import requirements before completing an international purchase.

7. Shipping Address Corrections

Customers should review their shipping information carefully before completing checkout.

If an address correction is necessary, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

If inaccurate or incomplete address information affects delivery, we will review the circumstances and explain the available options, subject to applicable law.

8. Delayed or Missing Packages

If your order has not arrived within the expected delivery period, please contact our support team.

We will review the order information and available tracking details to help determine the next steps.

If a shipment is marked as delivered but cannot be located, please check the delivery location and contact us with your order number so we can review the situation.

9. Damaged or Incorrect Deliveries

If an order arrives damaged or contains an incorrect item, please contact josephinetransouwr411@gmail.com.

Include your order number, a description of the issue, and photographs where available.

We will review your request and provide an appropriate response in accordance with our policies and applicable law.

10. Contact Information

For shipping, tracking, and delivery inquiries, please contact:

VB Health Customer Support
Email: josephinetransouwr411@gmail.com