Terms of service
Last Updated: October 29, 2026
Welcome to VB Health. These Terms of Service govern your access to and use of our online store, including browsing product listings, placing orders, and using available website features.
By accessing our store or making a purchase, you agree to these terms to the extent permitted by applicable law.
1. Website Use
Our online store allows customers to view available products, review purchasing information, and submit orders through the checkout process.
You agree to use the website lawfully and to provide accurate information when placing an order or contacting our team.
You must not use the website to submit fraudulent orders, interfere with its normal operation, attempt unauthorized access, or engage in activities that violate applicable law.
2. Product Information
VB Health makes reasonable efforts to present product descriptions, images, prices, and availability information accurately.
Product appearance may vary slightly due to lighting, photography, or display settings.
Product information is provided to help customers make informed purchasing decisions. Customers should review the applicable product details before completing an order.
If a material error is identified in a product listing, we will take reasonable steps to correct it and address affected orders appropriately.
3. Orders and Acceptance
Orders submitted through our website are subject to applicable order acceptance, payment authorization, and product availability requirements.
Customers are responsible for reviewing their order details and providing accurate billing, shipping, and contact information.
If an order cannot be fulfilled because of a genuine inventory issue, pricing error, payment issue, or technical problem, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.
4. Pricing and Payment
Prices and applicable shipping charges are displayed through the online store and checkout process.
The total amount payable will be presented during checkout before the order is completed, subject to applicable legal requirements.
Payment processing may be handled by third-party payment providers and may be subject to their terms and procedures.
5. Shipping and Delivery
Orders are processed and shipped according to the arrangements applicable to each purchase.
Delivery estimates may vary based on the destination, selected shipping method, carrier operations, customs procedures, and other circumstances.
Additional information is available in our Shipping Policy.
Nothing in these terms removes any delivery obligations imposed by applicable law.
6. Returns and Refunds
Requests for returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy.
Customers may contact our support team if they need assistance with a purchase or wish to report an order issue.
Mandatory consumer protection rights remain unaffected.
7. Intellectual Property
Website content, including original text, graphics, logos, and design elements, may be protected by applicable intellectual property laws.
Unless permitted by law or authorized by the relevant rights holder, website materials may not be reproduced, distributed, or commercially exploited without permission.
8. Third-Party Services
Our store is hosted on Shopify and may use third-party services for payment processing, shipping, analytics, or other operational functions.
Third-party services may be governed by their own terms and privacy policies. Their availability and operation may change from time to time.
This provision does not exclude responsibilities that cannot legally be excluded.
9. Website Changes and Availability
We may update product information, website content, and store features when reasonably necessary.
We cannot guarantee uninterrupted website availability at all times. This does not affect any rights or obligations that cannot be excluded under applicable law.
10. Limitation of Liability
To the extent permitted by applicable law, VB Health is not liable for indirect or consequential losses arising from the use of our website where such limitations are legally permitted.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
11. Privacy
Personal information submitted through our online store is handled in accordance with our Privacy Policy and applicable privacy requirements.
Please review our Privacy Policy for further information about how personal information is collected, used, and protected.
12. Revisions to These Terms
We may revise these terms from time to time. The latest version will be published on this page with an updated revision date.
Changes will take effect in accordance with applicable law and any required notice or consent requirements.
13. Applicable Law
These terms are subject to the laws applicable to the relevant purchase, including mandatory consumer protection requirements.
Nothing in these terms is intended to waive rights that cannot legally be waived.
14. Contact Information
For questions about these Terms of Service, please contact:
VB Health Customer Support
Email: josephinetransouwr411@gmail.com